Terms and Conditions

Effective Date: July 1, 2017 / Revised Date: Nov 1, 2024

Welcome to Pretty in Pink Cleaning (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our services, website, and any related platforms (collectively, the “Services”). By accessing or using our Services, you agree to comply with these Terms. If you do not agree, please do not use our Services.

1. Acceptance of Terms

By booking or using Pretty in Pink Cleaning Services, you confirm that you understand and agree to these Terms and any related policies, including our Privacy Policy. If booking on behalf of another party, you represent that you have their authorization to agree to these Terms.

2. Scope of Services

Pretty in Pink Cleaning provides professional house cleaning services as outlined in our service packages. Additional requests or services not included in the agreed package may incur extra charges.

3. User Responsibilities and Conduct

To ensure an efficient and safe cleaning experience, you agree to:

  • Provide access to the property at the scheduled time.
  • Secure or remove valuable and fragile items from cleaning areas.
  • Notify us in advance of any special cleaning instructions or potential hazards (e.g., pets, sensitive surfaces).

You must not:

  • Engage or solicit our cleaning staff for services outside of the agreement with Pretty in Pink Cleaning.
  • Create unsafe or unsanitary conditions that could endanger our staff.

Failure to meet these responsibilities may result in cancellation or additional fees.

4. Booking and Payment Terms

  • Payment must be made as per the agreed pricing and schedule during booking.
  • Deposits may be required for certain services or packages.
  • Late payments may result in service delays or additional fees.
  • Cancellations made less than 24 hours in advance may incur a cancellation fee of [Insert Fee].

5. Satisfaction Guarantee

  • If you are dissatisfied with our Services, please notify us within 24 hours of the service date. We will make reasonable efforts to resolve the issue, including revisiting the property for a re-clean if applicable.

6. Privacy and Data Collection

Your personal information will be handled in accordance with our [Privacy Policy] https://www.phoenixhousecleanings.com/privacy-policy/. We collect and use data solely for the purposes of providing, improving, and promoting our Services.

7. Limitation of Liability

While we take great care during cleaning, Pretty in Pink Cleaning is not liable for:

  • Pre-existing damage or wear to surfaces, furniture, or fixtures.
  • Loss or damage to valuables not secured before the cleaning.
  • Accidents arising from unsafe or hazardous conditions at the property.

Our total liability for any claim is limited to the cost of the cleaning service provided.

8. Rescheduling and Cancellations

Rescheduling requests must be made at least 24 hours before the scheduled cleaning.
Late cancellations or missed appointments may result in a cancellation fee of [Insert Fee].

9. Termination of Services

Pretty in Pink Cleaning reserves the right to terminate services at any time if:

  • There is evidence of unsafe conditions, abusive behavior, or non-payment.
  • Users repeatedly violate these Terms.

Termination does not waive the responsibility for outstanding payments.

10. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of Arizona, without regard to conflict of law principles. Disputes will be resolved through mediation or arbitration in accordance with local laws.

11. Changes to Terms

We may update these Terms periodically. Updates will be posted on our website, and continued use of our Services after changes are posted constitutes acceptance of the revised Terms.

12. Contact Information

For questions or concerns about these Terms, you can reach us at:

By booking with Pretty in Pink Cleaning, you confirm that you have read, understood, and agreed to these Terms and Conditions.